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The Company

A major British baker employing 2800 people in 8 bakeries and 3 distribution centres across the UK.

Business Need

The business wanted to develop the capability and competence of 400 of their line managers to:

    • Further improve management and employee engagement and performance
    • Ensure greater consistency of management behaviour across the business
    • Encourage more responsibility and ownership for their own personal career and development

Challenges

However, the business faced a number of constraints to delivering these objectives:

  • Many of their operations work 24/7 and taking large numbers of managers off shift for face to face training is not practicable
  • They have a number of locations across the UK and for the reasons above, development support needs to be made available and delivered locally
  • While the programme must be delivered to 400 managers, there was a limited budget available for external support development

Solution

The solution chosen was to instigate a blended approach to the manager’s development, consisting of a programme of bite-sized face to face workshops supported by The Manager’s Toolkit.

  • The bite-sized workshops were aligned to The Manager’s Toolkit topic areas and covered specific aspects of management (e.g. setting standards, reviewing performance, having a difficult conversation etc.). We designed the programme structure, content and materials but the workshops were delivered at each site by local managers.
  • The delegates used The Manager’s Toolkit resources to prepare for each workshop, as well as undertaking self study between workshops. In addition, the delegates used the Toolkit to build a ‘portfolio of evidence’ to demonstrate that they had implemented their learning back in the workplace.
  • The delegates continued to use the Toolkit after the programme to further their own personal and career development and effectiveness as managers.

Using The Manager’s Toolkit as a blended approach to developing the line management population has been very successful. It has minimised the time manager’s have spent away from their work, minimised the cost of external trainers, and ensured managers applied their learning. In addition, it has enabled the managers to take greater responsibility and ownership for continuing their own personal career and development.

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The Company

A global fibre manufacturer employing 6,500 people at various sites in Europe, Asia and the U.S.

Business Need

The business wanted to provide their managers at their UK manufacturing plant with personal and career development support as well as give them a resource that will help them to deal with their day to day challenges quickly and efficiently.

Challenges

The UK plant operates 24/7 and the majority of the managers have very busy and demanding shift roles. They therefore need development support that is:

  • On demand – irrespective of where a user is or what time they need it
  • Easily accessible, on their smartphone, tablet or laptop
  • Practical, focusing on ‘how to’ guidance and advice
  • Accessible in ‘bite-sized’ chunks, offering information and insights that can be digested in just 5-10 minutes.

Solution

The business decided to give their managers access to The Manager’s Toolkit as it provides the most comprehensive source of management guidance, productivity improvement tools and good practice information available, providing the solutions and expertise their managers need.

The managers use:

  • The checklists, templates and agendas to save themselves precious time
  • The tools and resources to set performance expectations, manage performance and give feedback in a more consistent manner
  • The videos and best practice guides to deal with day to day challenges quickly and efficiently
  • The career management plans and resources to help develop themselves and their career
  • The Task Manager to manage their important actions and those of their team so that they can keep track of them and follow up as necessary

The Manager’s Toolkit has been very successful in supporting the managers to save precious time, work more effectively, engage their teams better and act in a more consistent way.

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The Company

A leading manufacturer of roofing systems in the UK employing over 1000 people across 7 sites.

Business Need

To help the business achieve its ambitious growth plans, it embarked on an innovative development programme for its middle managers leading to an ILM Level 5 Diploma in Leadership and Management. The overall goal of the programme was to get its managers to instinctively think and act more like leaders.

Solution

The business decided to use a blended approach to the development programme and asked us to work in partnership with their ILM accredited training provider.

  • We worked with the training provider to ensure that The Manager’s Toolkit resources were aligned to the specific topics that delegates would be learning.
  • The delegates used The Manager’s Toolkit ‘How to’ guides, videos and other resources to prepare for specific workshops, as well as undertake self study between workshops.
  • The delegates used the Toolkit to build a ‘portfolio of evidence’ to demonstrate that they had put into practice what they had learned for their ILM end point assessment.
  • The delegates used the Toolkit to embed their learning using the different self assessment and feedback tools in it.
  • The delegates continued to use the Toolkit after the programme to further their own personal career and development.

The programme successfully inspired the managers to become better leaders, helping them understand the needs of their teams, increase productivity, support staff retention and to think and act in new ways.